Replace Telus TV’s remote

My original Telus TV remote that came with the Scientific Atlanta CIS330 set-top box broke down.  Therefore, I decided to try purchasing an all-in-one remote.

Looking over the remotes, I decided to give the ones that connect to a computer via USB a chance.  They are quite expensive, but convenience comes at a price.  The Logitech Harmony 300 remote (discontinued) is the one I chose.

When I purchased the remote, I have to create an account with logitech with the remote purchased.  In my case, I have to create an account at  From there, I have to download and install Siverlight and the Logitech software.  Once this is done, I plugged in the Logitech Harmony remote via USB.  From there, once the remote got detected, I went through the screens and added the Telus set-top box, TV, and the DVD player to the remote in my account.

All the functions work.  Unfortunately, the remote requires the device’s model number which is not clearly marked on all devices.  Therefore, the hardest part of getting the remote set-up is finding the model number.  If the model number is not found, you will receive an error message.  From there you can either try a different model number or try getting the remote to communicate with the original working remote.  Getting the Logitech Harmony 300 remote to communicate with the original remote is a handy function that is a plus for non-techies if it works.

Logitech Harmony remotes at

In the end, I am very satisfied with the $30 I spent on the Logitech Harmony 300 remote.  When it comes to purchasing another remote, I will have to ensure that it has USB connectivity.  This is a function that can simplify the pairing of devices process.

The other option is to purchase directly from Telus.  The remote costs about $20 and does the job.  Therefore, it is an option to consider for those frugal shoppers.


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