IPod will not sync

I have been called to fix a problem.  An IPod will not sync with ITunes.  Therefore, I decided to look for a solution.

When it comes to installing software, uninstalling and reinstalling does not always work.  Therefore, there must be some other way.

Fortunately, I have solved the problem and I will provide the details on how to fix the problem.

  1. Disconnect the IPod from the computer.
  2. Click on Start -> Control Panel.
  3. Click on Programs and Features (This can be add/remove programs in some older Windows versions).
  4. Uninstall all Apple software installed.

The next step requires one to show hidden files.

  1. Click on Tools on the menu bar -> Folder Options …
  2. In the folder options window, click on the View tab.
  3. Click on the radio button labeled Show hidden files and folders.
  4. Ensure that the radio button labeled Show hidden files and folders is filled in and click apply then OK.

In place of the name david below, you will have to replace it with the name of your account.  The name will be above the Documents link below the penguin picture shown below.

Once the hidden files and folders can be seen, click on Start -> david

Once inside the david folder, you will see a hidden folder called appData.  Within the appData folder, there are three folders called Local, LocalLow, and Roaming.  Within each of these folders is the name of the programs used by your account.

The folder that we are interested in is called Apple.  This folder can be deleted.  Unfortunately, by deleting this folder and the contents, all preferences that are saved for every apple software and/or hardware installed will be wiped out.  Therefore, you will have to set-up the preferences again.  I have also deleted the contents of the Temp folder in this case, but I do not think it has anything to do with the IPod not syncing.

Reinstall ITunes.

Rebooting the system is recommended once the above steps have been completed.

Your IPod should work and sync properly once the above is done.  Unfortunately, the drivers for your IPod needs to be reinstalled which took over 5 minutes in my case.

In the case where the above does not work, creating a new account may solve the problem, but it should not be necessary since I managed to get the IPod to sync after deleting and uninstalling.

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