Dalpay.com scam or legitimate company

Sep 2010

I have placed an order with a company that uses Dalpay.com, https://www.dalpay.com/, for the payment processing.

Being cautious about everything online that requires a credit card, I made sure that the website is legitimate.  I always look for the Verisign symbol and the padlock.  For more information about security, one can find it at http://aprivatebeach.com/blog/2010/10/this-website-does-not-supply-identity-information/

Although there are probably billions of companies using paypal.com, dalpay.com and others, not all payment processing companies are fraudsters.  After all, competition is good.

For now, I am waiting to see what will happen to my order.  I do know the exact steps that need to be taken to get a refund if the company ends up being a scam.  Therefore, I will update this post with my final verdict.

To answer the question of why not just use Paypal.com, one needs to understand business.

Lets assume there are 5 payment processing companies.  The fees charged to the merchant can vary anywhere from 1% to 20% of all transactions depending on various factors.  Obviously, a merchant will prefer to use the cheapest one.  Sometimes, it is not possible because the payment processing company has very strict requirements.  Therefore, others need to be considered.

In the case of Mastercard, Visa, American Express and Interac, many brick and mortar merchants are now complaining that the fees are too high and are either taking cash only or removing the offending high fee payment method.  Yes, I am seeing this happen.  It can be seen at http://www.businessweek.com/smallbiz/running_small_business/archives/2009/10/merchants_seek.html.  Therefore, I will not be surprised if a new credit card type comes out called “FrugalLow” that offers merchants fees that are guaranteed to be 5% lower than any of their competitors.

Being 100% protected from scammers is not always possible, educating yourself is the best option.

Dalpay.com has the option to send the merchant an email through their system.  Clicking on find a transaction on the left side will bring up a screen asking for the order number and security number.  Once one gets into the order, one can send an email to the merchant directly through dalpay.com.  I am sure a scammer website will have issues with trying to give one the runaround when the email has been sent through Dalpay and is being monitored by them.

The company that I have ordered from was not able to supply me the items I requested.  Therefore, I was entitled to a refund.  The company requested that I wait a week for my refund, so I waited.  When the refund did not come within a week, I sent an email to the company through Dalpay.com.  The company says the refund should be in your account within another week.

I am glad to say that I have received my refund through Dalpay.com.  Last thing for me to do is to check my credit card to see if the refund is there.

I have received my refund, but it is less than what I paid.  The problem maybe that since it needs to be converted to foreign currency, the credit card issuer charges a fee and exchanges the money using the current rate of exchange.  Therefore, I will not complain.  I have received a refund of about 95% of my money that I paid out.

As for fraudulent online shops, I have visited a few.  Fortunately, the most they have gotten is my email.  A few asked for my credit card number and such, but they were missing a critical component.  Identity verification by a third-party and the padlock symbol.  Therefore, I stopped my purchase at that store.

Funny as it may seem, the store kept sending me emails for about 2 weeks asking me to finish my order.  Knowing that the page asking for the information was not certified by Verisign, secured, or even using a reputable Escrow service, I did not trust that company.

In any case, the best way to see if a company online is reputable is to call the credit card company or the BBB.  The credit card company will often tell you what you can do to protect yourself from online fraud.  They may not be able to tell you every fraudulent online merchant, but they may provide valuable advice on how to protect yourself.

An example where I have lost money doing an online transaction can be seen at http://aprivatebeach.com/blog/2010/10/making-online-purchase-credit-card/

22 thoughts on “Dalpay.com scam or legitimate company”

  1. My previous comment is not valid anymore. CCNow / DalPay contacted me, paid owed money and fixed the problem. It looks like their service improved a lot lately.

  2. Beware of DalPay, its sister company CCNow, its parent company Snorrason Holdings and people who manage this ponzi scheme – Matt Lind and Bjorn Snorrason,

    Our company has been using CCNow as a backup payment processor on our websites. CCNow was recommended to us by its sister company – DalPay.

    Between 2013-2016 cooperation with CCNow was more or less OK, but since October 2016 they keep having problems with issuing payments to its merchants on time…

    Right now they owe us 2 payments for $12k. They don’t reply to emails and their phone number goes to voice mail. The only phone number that someone answers is at DalPay (+354 466 1940). The lady who answers there always promises to pass a message to CCNow, but so far it hasn’t brought us anywhere.

    We will be flying to Iceland to speak with local authorities about Snorrason’s activity.

    To anyone who thinks about working with them I would strongly advise againts it. CCNow / DalPay / Snorrason Holdings, Matt Lind and Bjorn Snorrason can’t be trusted!

  3. On December 2nd I wrote:
    >…by far the most frustrating part of customer service in the 21st century,
    >is that a high proportion of people who complain online, and subsequently
    >receive their refund, never post a follow-up confirming that they did receive
    >their money back.
    >
    >I am fairly sure that will be the case with the comments here. Of course, I’d
    >like to be proven wrong.

    As far as we are aware, all earlier people than November 2014 who posted here received their refund. However, no-one has followed up to their posts to confirm it publicly.

    We at DalPay Retail have been working with David, to try and locate the orders of those people who have complained here since November, while respecting the posters’ privacy.

    Of the four people who complained since November 2014, two are confirmed as having received their refunds, and two we have insufficient information to locate, at the time of writing.

    (As background, we terminated a supplier of phone unlock services we were reselling, earlier in the year because of an issue with them not sending in refund requests, although promising the refund.

    It has been highly frustrating because a sizeable minority of customers did not receive the service, and did not contact us to get their refund. Instead the suppliers’ staff had been giving these customers the runaround, unknown to us, outside our ticket system.

    We believe we have now caught up with the refunds for that terminated supplier now. We don’t know if the two posters we can’t locate, were covered by that.)

  4. Well, all I can say is that I´m trying to get my money refunded after 6 months waiting to get my order completed and those guys from dalpay dont do nothing, I am constantly writing to my ´´´supplier´´ asking him to refund my money, and all he does is telling me to wait, nobody I repeat nobody from dalpay did nothing. Still waiting for my money!

  5. Just over four years ago I posted here:
    “The purchase being from DalPay Retail, you have the peace of mind to buy because of the protection provided by our general refund policy.”

    That is still true.

    If you have an issue regarding service delivery from one of our suppliers, you can either contact us US toll free on our order inquiry hotline: 1-877 865 7746, or open a support ticket via: https://www.dalpay.is/en/order-lookup

    P.S. From the UK our order inquiry hotline is 0800-520-0847 (freephone).

  6. Mr Smith wrote:
    >DalPay is not a company with a proven record for protecting its users and
    >providing good customer service.

    It’s always disappointing to read about negative experiences online.

    I would like to state that where a refund is due, we always honour our general refund policy.

    Sometimes, suppliers don’t pass on a refund request to us. In that case the only way we can know that you were promised a refund is if you open a support ticket, or phone in to us, directly.

    You buy from us, so you always have recourse in the event of non-delivery.

    >Both times representatives from DalPay were short, rude and did not provide
    >me with any assistance in attempting to secure a refund from the sellers.

    That doesn’t sound like us at all. Even if someone who phones in to us is very rude, or angry, if they give us enough information to understand the case, most times we will process a refund there and then.

    If a response from the supplier is required (for example because it is a tangible item that the customer alleges has not been received) we will open a ticket and give 48hrs for a response from the supplier before refunding.

    Sometimes a customer calls in, is offered a refund, but decides to wait a bit longer to receive their item. Then they don’t receive it, but do not follow-up with us again. The bottom line: if we don’t know you a customer needs a refund, we can’t give then one.

    To close, I would like to comment in general that by far the most frustrating part of customer service in the 21st century, is that a high proportion of people who complain online, and subsequently receive their refund, never post a follow-up confirming that they did receive their money back.

    I am fairly sure that will be the case with the comments here. Of course, I’d like to be proven wrong.

  7. Mr Smith wrote:
    >I would like to point out that the initial posting has most of the listed by the New
    >York Times exposing the practice of companies writing their own positive
    >reviews, experiences, and feedback. The posting questions the validity of DalPay
    >then provides a rather scripted experience praising Dalpay and the way it protects
    >its users.

    You are mistaken, David was writing spontaneously about his experience of purchasing online.

    As to Snorrason Holdings, and DalPay, we’re not into astroturfing of any kind. It’s just not our style.

  8. Scam Scam Scam !!! I used Dalpay to pay for a phone to get unlocked, they promised exactly the same service as paypal, in that if i as not happy with the service i could get a refund within 7 days. Its been 4 months and 15 emails and all they say is ‘we will contact the service provider, thanks for your mail’ I have informed http://www.actionfraud.police.uk/ the arm of the UK Police that deals with internet scams and crime. They are unindated with issues from Dalpay !!

  9. I would like to point out that the initial posting has most of the listed by the New York Times exposing the practice of companies writing their own positive reviews, experiences, and feedback. The posting questions the validity of DalPay then provides a rather scripted experience praising Dalpay and the way it protects its users.

    DalPay is not a company with a proven record for protecting its users and providing good customer service. One of the main reasons that many online stores or service providers use companies that are not popular or known when processing payments, is that they have been essentially banned by companies like Paypal for fraudulent activities. I have used DalPay an two occasions and both times I was provided with absolutely no protection from sellers that failed to provide me with the service I had purchased. Both times representatives from DalPay were short, rude and did not provide me with any assistance in attempting to secure a refund from the sellers.

    Research any company that you may do business with online. In regards to Dalpay, my experience would cause me to advise you to stay away.

  10. just paid roughly seven dollars for a code for a legitmate not black listed ihpone 4.i made the purchase directly from DAL PAY. have not received code yet will keep others posted about the quality/legitimacy of this service.

  11. I am an independent blogger who buys various products online. I do the best I can to provide accurate information about the products that I have or will purchase online. Therefore, the articles I write are based on my experience with the various online vendors.

    This post was written in September of 2010; Therefore, much could have changed.

    In any case, I recommend that everyone does his/her due dilligence. It is unfortunate, but when making purchases online, there are no guarantees.

    Alan, it is unfortunate that you did not get a refund. You can try contacting Dalpay at https://www.dalpay.com/en/pages/billing_info.html to get a refund.

    Alan, after you apply to get a refund, please leave a comment detailing your experience with Dalpay. Online consumers who use Dalpay will be interested in knowing if Dalpay did issue you a refund.

  12. Dalpay in my opinion is a scam. I recently payed for an unlock code for my mobile phone. On the site it said they could provide the code and it would follow in an email within 12 hours. In the meantime after paying I was redirected to the “members” site where I was informed I could try some generic unlock code breakers. They didnt work. Then I received an email stating that in fact they couldnt unlock the phone. TOTAL SCAM.
    When I started looking around on the internet about dalpay I found several critics and 1 person in favour. To the person who had good things to say about dalpay all I can say is KARMA!. I hope you get whats coming to you.
    In my opinion the website noted above is operated by the same person as dalpay.

  13. ON OR ABOUT THE 25 day of OCTOBER I ASK FOR A COMPLETE REFUND OF 72.00 paid to this company. I was not satified with the action. I asked them to close down my acc. and refund my money 36.00 was taken for account under victoria haslam then they say you cant use you real name and i changed it to sugarbaby under victoria haslam and they bill me another 36.00 in stead of refunding my first 36.00 so i ask for a full refund of 72.00 because im not paying 72.00 and recieving nothing in return. thats a scam to me. please make sure i recieve my money back please.

  14. You will have to go through Dalpay. https://www.dalpay.com/en/pages/billing_info.html is the link.

    DalPay_Jon’s comment below has information that maybe helpful. I believe he works for Dalpay.

    Unfortunately, it will be up to them to decide if you are entitled to a refund. They should provide a refund for transactions that are entitled to a refund such as a service not provided, cash back refund policy, etc., but in the case of placing a bid, I am not sure. If you got scammed with an item that you bid for but got something that is not what was described, then a refund should be given.

    Therefore, you will have to have a talk with them and see what their response is.

    I look forward to hearing how your problem got dealt with by Dalpay.

  15. hi the i will like to get refund on my 60.00 on plant bid i did not mean to do that i was just looking at the at what it is so i singed up and i put my cridit card number in and it told money i will like it back
    \thanks sharah

  16. Celestine asked:
    >How did you get the refund from dalpay?

    If you have a billing issue with one of our suppliers, you can either contact us US toll free on our order inquiry hotline: 1-877 865 7746, or open a support ticket: https://www.dalpay.com/billing_info.html

    Naturally if a service has not been provided by one of DalPay Retail’s suppliers you will be entitled to receive a refund under our general refund policy.

    (dalpay.com is the payment gateway, and in this case the merchant is DalPay Retail which has suppliers who ship the goods and/or provide services to their customers. The purchase being from DalPay Retail, you have the peace of mind to buy because of the protection provided by our general refund policy.)

  17. The refund was not from Dalpay but from the company that I purchased from. https://www.dalpay.com/en/pages/billing_info.html is the link I used to send the company an email. Once you enter your information, you will see the charges and refunds processed by Dalpay. From what I understand, there should be an option to cancel reoccurring transactions.

  18. >The problem maybe that since it needs to be converted to foreign currency, the
    >credit card issuer charges a fee and exchanges the money using the current rate
    >of exchange.

    Is your card account denominated in CAD?

    If not then it sounds as if your card issuing bank is one that charges the International Service Assessment Fee even if no currency conversion is required: http://www.intlservicefee.com/

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